Frequently Asked Questions

Payments

How do I pay?

We are unable to take payments online, as the nature of the business requires consultation prior to order finalization. Once order details are finalized, a deposit will be collected, and the final balance is due  10 days prior unless otherwise stated by C4KAH.

What forms of payment do you accept?

Visa, Mastercard, Cash, Email Transfer and Company Cheque (Cheque needs to be issued at least 2 weeks prior to event date).

When is a deposit required?

Once we have received your order, and contacted you to finalize it, we will require a deposit.

A 50% deposit is required for all orders above $400, and for any events with rented entertainers. This ensures that your event is confirmed, with appropriate rental items set aside that day not to be used at other events.

All out of town events will also require a deposit.

Are discounts available on bulk orders?

Yes!

First, free delivery is available for orders that meet our minimum delivery amount.

When booking more than 2 items: over $1000.00 you may receive 10% off.
over $1200.00 you may receive 12% off.
over $1500.00 you may receive 15% off.
Some conditions apply.

*Not all items have discounts; entertainers and artists have no bulk discount*

Delivery

How much does delivery cost?

Applies to areas in Calgary NE/Chestermere/Langdon/Strathmore.

*Small deliveries to West Calgary or areas S/N/W of Deerfoot Trail extra charges may apply*

Delivery charges differ depending on your event location, and order size.

For downtown area see ‘what qualifies for free delivery‘ section.

For residential events, delivery is free with orders above $300.

For non-residential events, delivery is free with orders above $500.

If you meet the minimum order delivery is free, some restrictions apply. Additional delivery cost on
some items.

During Christmas-time, Stampede, and Canada Day, the minimum amount for free delivery rises to $700.

For delivery and pickup a minimum 2 hour window is required or extra charges apply.

Time frame 10am-4 pm applicable or extra charges apply.

Main Level. Any stairs or elevators or long travel form parking area our subject to extra charges.

Please contact us with full details to get an accurate delivery quote.

Please note if you have an early am event and would like day prior delivery- it may be possible at NO extra cost. This is dependent on prior day availability.

What qualifies for free delivery?

Free delivery is available for orders within the Calgary city limits* that meets the minimum order amounts.

*Free delivery is not included in the following circumstances:

  • Deliveries downtown
  • Buildings with deliveries above ground level
  • Buildings with stairs or difficult unloading access
  • Deliveries that do not have an outside door that can be accessed by our deliveries vehicles.
  • Deliveries with more than one room for setup
  • Sloped areas, rocky paths, or small gates or doors that are not big enough for the equipment rented.
  • Delivery for residential back yard must have back gate or an extra fee would be levied.
  • City parks

What are your delivery hours?

From September 15 thru to May 15th our events run from 10am to 5pm for standard events (casinos and photo events excluded).

If your event is running later than 5pm, rental pickups can be scheduled later at an additional cost.

From May 16 thru Sept 14 we work extended hours. Events can run between 9am and 8pm.
Once again, rentals can be picked up later than 8pm at an additional cost.

Hours are subject to change, especially during long weekends and holidays, so please call us for more information.

Where do you deliver?

We serve Calgary and it’s surrounding areas.

We however can accommodate events farther from Calgary at times. Please contact our offices with any inquiries.

When can I expect delivery and pickup of my rental?

On most occasions we will arrange a 2 hour window before and after your event for rental items to be dropped off and picked up.

This means that if your event runs from 12 pm to 4 pm you must be on site for our delivery at 10 am and be there for our pick up until 6 pm at the latest. This window is required due to the nature of having several events all around the city.

If booking contains more than one item an additional 15 minutes per item is added to the arrival window time.

Do I have to be there for delivery and pickup?

A qualified contact person MUST be on site. Upon arrival we need you to show us where you want the equipment, and sign our release and liability waivers. Customers are responsible for all equipment from arrival time until the equipment is loaded back in our delivery vehicle. If you require a smaller window for either pickup or delivery please let us know and we can schedule you a smaller window for you at an additional cost. Please provide a cell number of the person who will be on site. The contact is expected to answer their phone during the delivery and pickup windows.

Failure to do so could result in rentals not being delivered/set up on time or at all.  No refund allotted if you, the client, is not on site during the entire delivery and pickup window time frame. Please inform us with any concerns prior!

Pickups

Can I pickup my order?

We are now able to accommodate pick ups on most items at our warehouse located at 113 Valor Street, Cheadle AB. We offer discounts if you are able to pick up and return your equipment. Pickups and returns must be scheduled by our office, usually done 1 week prior to your event. Please call our office to make arrangements.

Minimum order amount of $100 is required in most circumstances.

Do I have to be there for delivery and pickup?

A qualified contact person MUST be on site. Upon arrival we need you to show us where you want the equipment, and sign our release and liability waivers. Customers are responsible for all equipment from arrival time until the equipment is loaded back in our delivery vehicle. If you require a smaller window for either pickup or delivery please let us know and we can schedule you a smaller window for you at an additional cost. Please provide a cell number of the person who will be on site. The contact is expected to answer their phone during the delivery and pickup windows.

Failure to do so could result in rentals not being delivered/set up on time or at all.  No refund allotted if you, the client, is not on site during the entire delivery and pickup window time frame. Please inform us with any concerns prior!

When can I pickup and return my order?

A pickup and return time is decided upon booking and the window for such is included in the price.

Any changes, or late returns, will be charged additional fees.

Where do I pickup my order?

Please visit us at our warehouse to pickup your order.

The address is: 113 Valor St Cheadle, AB.

Please ensure you have a confirmed appointment.

Is there a minimum rental charge for pickup?

Minimum pickup order is usually $100. In some cases pickups on orders less than $100 may be possible if staff are already at the warehouse to fill other orders. Please contact the office with any inquiries.

What condition do the rentals need to be in when returned?

All items must be returned in the manner that they were delivered. If the equipment was made dirty during the use of the rental, they must be returned clean, or a cleaning charge will be levied. Any damages will also be the responsibility of you, the customer. Please be advised that any use of the equipment for that it was not intended is strictly prohibited.

Cancellations

What notice is required for cancellation?

60 days notice is required for any rental cancellations.

Please inform us of any concerns.

What is your cancellation fee?

A 10% cancellation fee will be charged to any event once a deposit has been made. If the event is cancelled less than 60 days in advance the 50% deposit is charged in full with no refund (without prior agreements with C4KAH). 8-30 days 75% of the full amount is due if cancelled. 1-7 days 100% of the full amount is due.

What is your bad weather policy?

In cases of heavy rain, snow, high winds or low temperatures (lower than +5 degrees) we cannot set up any inflatables and most other equipment outside. Therefore there will be no delivery that day, if you have a scheduled outside event. Please make sure that you have a temporary backup plan for your party.

Please contact the office (403-293-3294) a minimum of 36 hours prior to your event, if rain or severe weather could be a problem with your delivery. At that time we will give you a specific time that any cancellation’s must be confirmed by to ensure a refund on rental equipment less a 25% fee. (Fee is charged only to events over $500.00 where deposits were required). A 10% fee is also retained for a booking under $500 that has paid a deposit. Your 50% deposit may also be held for 2 months if you wish to reschedule your event verses have 25% retained. Please note if no contact to our office is made before 24 hours before schedule arrival time the 50% deposit is forfeited and the remaining amount is due in full!

Once the unit has been setup there will be no refunds given. If it rains, snows or there are high winds during the time you have our unit you will agree to turn off, unplug and cover the blower unit. If the rain stops you may start it up again, dry off the bouncer surface and make sure the cover is off of the blower unit before you continue to use it.

**There is no refund on entertainers/dealers/artists due to weather unless agreed to ahead of time by all three parties. It is up to the rentee to contact us 24 hours prior, if no contact has made and once delivery team has left our warehouse all deposits are forfeit.

Safety

How do I safely monitor an inflatable bouncer?

Rules to the equipment must be strictly followed as any damage to equipment, bodily injury or death that occurs on site is the sole responsibility of the Rentee. Rules are, but not limited to, the following:

1)      All inflatables and equipment must be supervised at all times by competent adults that fully understand all the rules of operation.

2)      No flips, rough-housing or irresponsible behaviour of any kind is allowed on or near the equipment.

3)      There can be no climbing on the outside structure of any piece of equipment nor attempts to tip over inflatables from the inside.

4)      No shoes, hats, glasses, toys, necklaces or any other items that could cause injury or damage are allowed in or around the inflatables and equipment.

5)      There can be no BBQs, fire pits, electrical wires or other dangerous and/or flammable objects within 50 feet of the equipment.

6)      The step on the inflatables are strictly for entering (head first) and exiting (feet first), no sitting on the step shall be permitted.

7)      All participants must be grouped by size to prevent injury in the inflatables or other equipment.

8)      All participants must wear all protective gear provided (valid only on specific units i.e. jousting/bungee run/sumo suits/etc.).

9)      All minors must have permission from their legal guardians to partake in the event.

10)  Certain equipment (such as the bungee run, sumo suits, jousting, boxing, etc.) are particularly dangerous. Take extra caution with these units and ensure all participants have signed a liability waiver (or guardian to sign if user is under 18 years of age).

11)  ALL UNITS MUST BE TURNED OFF IN EXCESSIVE WIND/RAIN OR AT ANY SIGN OF LIGHTENING.

12)  *** ALL PARTICIPANTS MUST BE IN GOOD PHYSICAL SHAPE AND HAVE NO PRIOR HISTORY OF NECK, BACK OR OTHER RELATING BODILY INJURIES OR DISABILITIES. ALL PARTICIPANTS MUST NOT BE PREGNANT.***

What am I, the rentee, liable for?

As the rentee, you will be required to read and sign our release and liability waiver:

 

The name and/or organization (henceforth know as: Rentee) written above hereby assumes all risks of any property damage, personal injury and/or death that may occur to any persons on site during the event, including delivery and pick up time. Carnivals for Kids at Heart /1529213 Alberta Inc. (henceforth know as: Renter) will not be liable under any circumstance, including negligence, for any incidents and the Rentee agrees to releases the Renter from any such claims.

Rules to the equipment must be strictly followed as any damage to equipment, bodily injury or death that occurs on site is the sole responsibility of the Rentee. Rules are, but not limited to, the following:

1)      All inflatables and equipment must be supervised at all times by competent adults that fully understand all the rules of operation.

2)      No flips, rough-housing or irresponsible behaviour of any kind is allowed on or near the equipment.

3)      There can be no climbing on the outside structure of any piece of equipment nor attempts to tip over inflatables from the inside.

4)      No shoes, hats, glasses, toys, necklaces or any other items that could cause injury or damage are allowed in or around the inflatables and equipment.

5)      There can be no BBQs, fire pits, electrical wires or other dangerous and/or flammable objects within 50 feet of the equipment.

6)      The step on the inflatables are strictly for entering (head first) and exiting (feet first), no sitting on the step shall be permitted.

7)      All participants must be grouped by size to prevent injury in the Inflatables or other equipment.

8)      All participants must wear all protective gear provided.

9)      All minors must have permission from their legal guardians to partake in the event.

10)  Certain equipment (such as the bungee run, sumo suits, jousting, boxing, etc.) are particularly dangerous. Take extra caution with these units and ensure all participants have signed a liability waiver.

11)  ALL UNITS MUST BE TURNED OFF IN EXCESSIVE WIND/RAIN OR AT ANY SIGN OF LIGHTENING.

12)  *** ALL PARTICIPANTS MUST BE IN GOOD PHYSICAL SHAPE AND HAVE NO PRIOR HISTORY OF NECK, BACK OR OTHER RELATING BODILY INJURIES OR DISABILITIES. ALL PARTICIPANTS MUST NOT BE PREGNANT.***

I (the Rentee) hereby waive, assume any risk, and take full responsibility and waive any claims of personal injury, death or damage to personal property associated with any and all services and equipment provided by Carnivals for Kids at Heart (Renter) or its subsidiaries. I understand that the activities are dangerous and involve a serious risk of injury, death and/or property damage. I have read this WAIVER AND RELEASE and fully understand its terms. I understand that I am giving up legal rights. I have signed this Agreement voluntarily and under my own free will.

For all other rental equipment, units must be returned in the same working condition as provided. Any items broken or lost is the rentees responsibility and will be charged for repairs and replacements accordingly.