What is your bad weather policy?
Weather Happens — Let’s Have a Backup Plan!
We love outdoor events, but we also know Alberta weather can have a mind of its own!
Our first priority is always the safety of your guests, our team and our equipment. With a little advance planning, a change in the forecast doesn’t necessarily have to spoil the fun.
When We Cannot Safely Set Up Outdoors
In cases of heavy rain, snow, high winds, lightning, severe weather or temperatures below +5°C, Carnivals at Heart may not be able to safely set up inflatables and certain other equipment outdoors.
Individual attractions may also have their own weather and operating restrictions. Carnivals at Heart always reserves the right to stop or refuse operation when conditions are considered unsafe.
Have a Backup Plan — Just in Case!
When booking an outdoor event, we strongly encourage you to have a temporary indoor location, covered area or alternate event plan available whenever possible.
If you’re not sure whether your backup location will work with the equipment you’ve booked, ask us ahead of time! We can help you determine whether there is enough space, access and power.
Watching the Forecast? Give Us a Call!
If weather may affect your event, please contact our office at 403-293-3294 at least 48 hours before your scheduled arrival time.
We’ll review the situation with you and discuss the options available for your booking.
At that time, Carnivals at Heart will provide you with a specific deadline for making your final weather-related decision.
Please do not assume an event has been cancelled or postponed until the change has been confirmed with our office.
Weather Credit & Rescheduling
When the required notice has been provided and a weather-related rescheduling credit is approved by Carnivals at Heart, your eligible rental payment may be held as a credit for up to 6 months.
This applies whether you have paid your 50% deposit or your invoice in full, subject to the terms of your booking.
Your new event date will be based on:
- Equipment availability
- Delivery availability
- Staffing availability
- Location and travel requirements
- Seasonal pricing and minimum-order requirements
- Any changes to the equipment or services requested
Weather credits have no cash value and are not refundable.
Any additional costs associated with the new event date, location, equipment, staffing or delivery will be quoted separately.
Please Don’t Wait Until Event Day
If weather is a concern, communication is the key!
If Carnivals at Heart is not contacted within the required timeframe and our equipment, vehicles and staff remain scheduled for your event, your booking will continue under our regular cancellation and payment terms.
Once our equipment has been loaded, our delivery team has left the warehouse, or our team is on route to your event, no weather-related refund or credit will be provided.
Any outstanding balance remains payable according to your booking agreement.
What If the Weather Changes During Your Event?
Weather can change quickly, especially in Alberta.
If unsafe rain, snow, wind, lightning or other severe weather develops while you have our equipment, please put safety first.
Participants must be removed from affected equipment and powered equipment must be shut down and unplugged when instructed or when conditions become unsafe.
Inflatables and other weather-sensitive equipment must be secured and handled according to the instructions provided by Carnivals at Heart.
Do not move equipment after it has been professionally set up unless specifically instructed by Carnivals at Heart.
Equipment may only be restarted once conditions have improved and it is safe to do so, following any applicable Carnivals at Heart or manufacturer operating requirements.
Entertainers, Artists & Outside Vendors
Weather credits generally do not apply to entertainers, dealers, artists or other third-party vendors, as they may have their own cancellation and payment policies.
Any weather-related changes involving a third-party provider must be agreed upon in advance by the client, Carnivals at Heart and the applicable provider, where appropriate.
A Little Planning Goes a Long Way!
We can’t control the weather — but we can plan for it together.
Have your backup location or alternate plan ready, keep an eye on the forecast and contact us early if you’re concerned.
Pre-plan your backup plan, and let’s keep your event moving!
Carnivals at Heart — Events with Inspiration.