What is your cancellation fee?
We Understand — Sometimes Plans Change
At Carnivals at Heart, we understand that unexpected things happen and sometimes an event needs to be cancelled or changed.
When you book with us, we begin reserving your event date, equipment, staffing and other resources specifically for your event. Because these items may no longer be available for other clients, cancellation charges apply once your booking has been confirmed.
Cancellation Policy
All deposits are non-refundable once paid.
If you need to cancel your event, the following cancellation charges apply:
- 90 days or more before your event: Your deposit remains non-refundable, but no additional cancellation amount is due.
- 61–89 days before your event: The full 50% deposit is retained and is non-refundable.
- 8–60 days before your event: 75% of the total booking amount is due.
- 1–7 days before your event: 100% of the total booking amount is due.
Any special cancellation arrangements or exceptions must be approved in writing by Carnivals at Heart.
Need to Make a Change?
Please reach out to us as soon as possible. Depending on availability and the circumstances, we may be able to discuss changing your event date or adjusting your booking rather than cancelling altogether.
We want your event to happen, and whenever reasonably possible, we’ll work with you to find an option that works for everyone.
Carnivals at Heart — Events with Inspiration.