Do I have to be there for delivery and pickup?
Let’s Make Your Delivery & Setup Easy!
We want your event setup to be smooth, efficient and stress-free. Having the right person available when our team arrives helps us get everything exactly where it needs to be and keeps your event running on schedule.
Please Have an On-Site Contact Ready for Us
A qualified adult contact person must be available on-site throughout your scheduled delivery and pickup windows.
When our team arrives, your contact person will:
- Show us exactly where the equipment is to be set up.
- Make sure we have appropriate access to the setup area.
- Complete any required release and liability waivers.
- Be available to answer questions during setup and pickup.
- Be reachable by cell phone throughout the scheduled delivery and pickup windows.
Please provide us with the name and cell phone number of your on-site contact before your event.
Your Equipment Is in Your Care
Once the equipment has been delivered, the client is responsible for the rental equipment until it has been picked up and loaded back into a Carnivals at Heart vehicle, unless your agreement states otherwise.
Need a More Specific Delivery or Pickup Time?
Our standard delivery and pickup windows give our crews the flexibility needed to service multiple events safely and efficiently.
If your venue or event requires a smaller or more specific delivery or pickup window, just let us know! When scheduling allows, we can arrange a reduced time window for an additional charge.
Please Stay Connected With Us
We understand event days are busy! Keeping your phone nearby during your scheduled delivery and pickup windows helps our team reach you if we need directions, access or other information.
If we are unable to reach the designated contact or access the event site during the scheduled window, delivery, setup or pickup may be delayed or may not be possible. In these circumstances, the booking remains payable and refunds will not be provided.
If you anticipate any challenges with access, timing or having someone available, please talk to us ahead of time. We’re happy to help you plan for it.
Carnivals at Heart — Events with Inspiration.