Payments
How do I pay?
We are unable to take payments online, as the nature of the business requires consultation prior to order finalization. Once order details are finalized, a 50% deposit will be collected, and the final balance is due 3 days prior unless otherwise stated by C4KAH.
Our preferred method is etransfer to kelly@carnivalsatheart.com use Password Carnival1 please add order or invoice # and the best email for us to send the receipt
EFT in some cases but please note we use our on forn to send information requested by banks and only on events the enough time to process the information
No Cheques accepted – sorry policy for over 6 years
Visa or MC are an opinion but does add a 4% convenience fee to the full total. Fill in our Credit card authorization form and send to kelly@carnivalsatheart.com
Carnivals for Kids at Heart Credit Card Authorization
Client Name:
Company:
Date of event and order #
Credit Card Information:
Name on Card:
Card #:
Expiry date:
Cvs #
Email Address:
Ring in Full ____ or 50% deposit ___
Keep card on file for balance___
Credit card payments add 4% plus gst on full invoice amount! We do take email transfer at no extra cost. Email to kelly@carnivalsatheart.com Password Carnival1
By signing below, the Cardholder authorizes Carnivals for Kids at Heart to charge his/her Credit Card for the amount specified above.
Cardholder’s Signature / Date Signed
Please fill out and email to kelly@carnivalsatheart.com (Copy of paid invoice will be emailed
What forms of payment do you accept?
Visa, Mastercard, Cash, Email Transfer
Please note add 4 % for credit card payments
Sorry, We do not accept Cheques!
When is a deposit required?
Once we have received your order, and contacted you to finalize it, we will require a deposit.
A 50% deposit is required for all orders to hold the date along with a signed contract. This ensures that your event is confirmed, with appropriate rental items set aside that day not to be used at other events.
Remainder of Payment due Minimum 2 days prior to event day or in the case of pickup in Cheadle – 2 days prior to pickup!
Delivery
How much does delivery cost from you VIP event company?
Due to recent gas prices and overall costs, we now have a Delivery fee on all orders.
Delivery charges may differ depending on your event location and your order size.
We have a per KM delivery charge on all orders from:
https://goo.gl/maps/2gvn9Ei7Ztk 104 Valor Street Cheadle, Alberta
**Delivery charge is per vehicle and includes 1 staff for set up in Calgary. Add travel time for additional team members required to set up.**
The average delivery cost is $175-$250 within the Calgary Area to the main level with our minimum order and a 2-hour window. Ask about pickup options!
2 -5 km delivery charge depending on the order – the lower the order the higher the Delivery.
May 15 – June 30 / July 20- Nov 10th Minimum orders are $1500 plus delivery charges – But on some dates, we can possibly lower minimums or have you pick them up in Cheadle
July 1-20 Minimum orders are $2000 plus delivery charges Nov 11- Jan 2 Minimum orders are $2000 plus delivery charges
Jan 3- May 14 Minimum orders are $1200 plus delivery charges
Delivery rates are changing fast… May be higher or lower than stated above!
*****Flex Delivery or Midweek Delivery options are also available and Minimum orders may be lower in some cases. This works great if your delivery can be when we are in your area versus a set time.
Think about pickup… We are located In Cheadle Pickup Address https://goo.gl/maps/2gvn9Ei7Ztk
For delivery and pickup, a minimum 2-hour window is required or extra charges apply.
Time frame 10 am-6 pm applicable or extra charges apply.
Main Level. Any stairs or elevators or long travel from the parking area are subject to extra charges.
Please contact us with full details to get an accurate delivery quote.
Please note if you have an early am event and would like day prior to delivery- it may be possible at NO extra cost. This is dependent on prior day availability.
Extra Delivery Costs
Extra Delivery on top of the 2 KM delivery charges for the following circumstances:
- Deliveries downtown
- Buildings with deliveries above ground level
- Buildings with stairs or difficult unloading access
- Deliveries that do not have an outside door that can be accessed by our deliveries vehicles.
- Deliveries with more than one room for setup
- Sloped areas, rocky paths, or small gates or doors that are not big enough for the equipment rented.
- Delivery for residential back yard must have back gate or an extra fee would be levied.
- City parks
- Roof tops
What are your delivery hours?
From September 15 thru to May 15th our events run from 10am to 5pm for standard events (casinos and photo events excluded).
If your event is running later than 5pm, rental pickups can be scheduled later at an additional cost.
From May 16 thru Sept 14 we work extended hours. Events can run between 10 am and 8pm.
Once again, rentals can be picked up later than 8pm at an additional cost.
Hours are subject to change, especially during long weekends and holidays, so please call us for more information.
Where do you deliver?
We serve Wheatland County thru to Calgary and its surrounding areas.
We however can accommodate events farther from Calgary at times. Please contact our offices with any inquiries.
Ask us more at kelly@carnivalsatheart.com
When can I expect delivery and pickup of my rental?
On most occasions we will arrange a 2 hour window before and after your event for rental items to be dropped off and picked up.
This means that if your event runs from 12 pm to 4 pm you must be on site for our delivery at 10 am and be there for our pick up until 6 pm at the latest. This window is required due to the nature of having several events all around the city.
If booking contains more than one item an additional 15 minutes per item is added to the arrival window time.
Do I have to be there for delivery and pickup?
A qualified contact person MUST be on site. Upon arrival we need you to show us where you want the equipment, and sign our release and liability waivers. Customers are responsible for all equipment from arrival time until the equipment is loaded back in our delivery vehicle. If you require a smaller window for either pickup or delivery please let us know and we can schedule you a smaller window for you at an additional cost. Please provide a cell number of the person who will be on site. The contact is expected to answer their phone during the delivery and pickup windows.
Failure to do so could result in rentals not being delivered/set up on time or at all. No refund allotted if you, the client, is not on site during the entire delivery and pickup window time frame. Please inform us with any concerns prior!
Pickups
How to roll up a Sunset Combo
How to… check it out if you our doing picks and returns!
Can I pickup my order?
Yes! We encourage it!
We are now able to accommodate pick-ups on most items at our warehouse located at 104 Valor Street, Cheadle AB.
We offer discounts if you are able to pick up and return your equipment.
Pickups and returns must be scheduled by our office, usually done 1 week prior to your event. Please call our office to make arrangements.
Do I have to be there for delivery and pickup?
A qualified contact person MUST be on site. Upon arrival we need you to show us where you want the equipment, and sign our release and liability waivers. Customers are responsible for all equipment from arrival time until the equipment is loaded back in our delivery vehicle. If you require a smaller window for either pickup or delivery please let us know and we can schedule you a smaller window for you at an additional cost. Please provide a cell number of the person who will be on site. The contact is expected to answer their phone during the delivery and pickup windows.
Failure to do so could result in rentals not being delivered/set up on time or at all. No refund allotted if you, the client, is not on site during the entire delivery and pickup window time frame. Please inform us with any concerns prior!
When can I pickup and return my order?
A pickup and return time is decided approximately 1 week prior to your rental date.
Late returns will be charged additional fees.
Where do I pickup my order?
Please visit us at our warehouse to pickup your order.
The address is: 104-113 Valor St Cheadle, AB.
Please ensure you have a confirmed appointment.
Is there a minimum rental charge for pickup?
Minimum pickup order is usually $100. In some cases pickups on orders less than $100 may be possible depending on date but please ask! Please contact the office with any inquiries.
What condition do the rentals need to be in when returned?
All items must be returned in the manner that they were delivered. If the equipment was made dirty during the use of the rental, they must be returned clean, or a cleaning charge will be levied. Any damages will also be the responsibility of you, the customer. Please be advised that any use of the equipment for that it was not intended is strictly prohibited.
Cancellations
What notice is required for cancellation?
90 days notice is required for any rental cancellations once the contract has been signed
Please inform us of any concerns prior to booking
What is your cancellation fee?
A 20% cancellation fee will be charged to any event once a deposit has been made. If the event is cancelled less between 61-89 days in advance the 50% deposit is charged in full with no refund (without prior agreements with C4KAH). 8-60 days 75% of the full amount is due if cancelled. 1-7 days 100% of the full amount is due.
What is your bad weather policy?
In cases of heavy rain, snow, high winds, or low temperatures (lower than +5 degrees) we cannot set up any inflatables and most other equipment outside.
Please make sure that you have a temporary backup plan for your party.
Please contact the office (403-293-3294) a minimum of 48 hours prior to your event, if rain or severe weather could be a problem with your delivery!
At that time we will give you a specific time that any cancellation of your event date must be confirmed to ensure a CREDIT FOR another day on rental equipment rentals
Your 50% deposit will also be held for 6 months for your to reschedule your event day based on our product and delivery availability. If you have paid in Full- The same credit applies for 6 months!
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Please note if no contact with our office is made prior to 48 hours before the scheduled arrival time the 50% deposit is forfeited and the remaining amount is due in full!
We DO NOT offer refunds due to scheduling and other logistics of our business!
If it rains, snows or there are high winds during the time you have our unit you will agree to turn off, unplug any powered items and ensure all rentals are safely stored and protected.
If the rain stops you may start it up again if you find everything is safe to do so.
**There are no Credits on entertainers/dealers/artists due to weather unless agreed to ahead of time by all three parties.
It is up to the rentee to contact us 48 hours prior, if no contact has been made and once the delivery team has left our warehouse all deposits and monies owing are forfeited.
Preplan your backup plan! This helps everyone:)
Safety
How do I safely monitor an inflatable bouncer?
Rules to the equipment must be strictly followed as any damage to equipment, bodily injury or death that occurs on site is the sole responsibility of the Rentee. Rules are, but not limited to, the following:
1) All inflatables and equipment must be supervised at all times by competent adults that fully understand all the rules of operation.
2) No flips, rough-housing or irresponsible behaviour of any kind is allowed on or near the equipment.
3) There can be no climbing on the outside structure of any piece of equipment nor attempts to tip over inflatables from the inside.
4) No shoes, hats, glasses, toys, necklaces or any other items that could cause injury or damage are allowed in or around the inflatables and equipment.
5) There can be no BBQs, fire pits, electrical wires or other dangerous and/or flammable objects within 50 feet of the equipment.
6) The step on the inflatables are strictly for entering (head first) and exiting (feet first), no sitting on the step shall be permitted.
7) All participants must be grouped by size to prevent injury in the inflatables or other equipment.
8) All participants must wear all protective gear provided (valid only on specific units i.e. jousting/bungee run/sumo suits/etc.).
9) All minors must have permission from their legal guardians to partake in the event.
10) Certain equipment (such as the bungee run, sumo suits, jousting, boxing, etc.) are particularly dangerous. Take extra caution with these units and ensure all participants have signed a liability waiver (or guardian to sign if user is under 18 years of age).
11) ALL UNITS MUST BE TURNED OFF IN EXCESSIVE WIND/RAIN OR AT ANY SIGN OF LIGHTENING.
12) *** ALL PARTICIPANTS MUST BE IN GOOD PHYSICAL SHAPE AND HAVE NO PRIOR HISTORY OF NECK, BACK OR OTHER RELATING BODILY INJURIES OR DISABILITIES. ALL PARTICIPANTS MUST NOT BE PREGNANT.***
What am I, the rentee, liable for?
As the rentee, you will be required to read and sign our release and liability waiver:
The name and/or organization (henceforth know as: Rentee) written above hereby assumes all risks of any property damage, personal injury and/or death that may occur to any persons on site during the event, including delivery and pick up time. Carnivals for Kids at Heart /1529213 Alberta Inc. (henceforth know as: Renter) will not be liable under any circumstance, including negligence, for any incidents and the Rentee agrees to releases the Renter from any such claims.
Rules to the equipment must be strictly followed as any damage to equipment, bodily injury or death that occurs on site is the sole responsibility of the Rentee. Rules are, but not limited to, the following:
1) All inflatables and equipment must be supervised at all times by competent adults that fully understand all the rules of operation.
2) No flips, rough-housing or irresponsible behaviour of any kind is allowed on or near the equipment.
3) There can be no climbing on the outside structure of any piece of equipment nor attempts to tip over inflatables from the inside.
4) No shoes, hats, glasses, toys, necklaces or any other items that could cause injury or damage are allowed in or around the inflatables and equipment.
5) There can be no BBQs, fire pits, electrical wires or other dangerous and/or flammable objects within 50 feet of the equipment.
6) The step on the inflatables are strictly for entering (head first) and exiting (feet first), no sitting on the step shall be permitted.
7) All participants must be grouped by size to prevent injury in the Inflatables or other equipment.
8) All participants must wear all protective gear provided.
9) All minors must have permission from their legal guardians to partake in the event.
10) Certain equipment (such as the bungee run, sumo suits, jousting, boxing, etc.) are particularly dangerous. Take extra caution with these units and ensure all participants have signed a liability waiver.
11) ALL UNITS MUST BE TURNED OFF IN EXCESSIVE WIND/RAIN OR AT ANY SIGN OF LIGHTENING.
12) *** ALL PARTICIPANTS MUST BE IN GOOD PHYSICAL SHAPE AND HAVE NO PRIOR HISTORY OF NECK, BACK OR OTHER RELATING BODILY INJURIES OR DISABILITIES. ALL PARTICIPANTS MUST NOT BE PREGNANT.***
13) Alberta One Call MUST be called ahead of time by the Lessee before the Lessor will spike into any grass/ground. Underground lines need to be marked before the Lessor will start to set up. Lessee needs to inquire about gas, water, electrical lines from AB One Call, and irrigation systems from the land owner. If a spike damages any underground lines the Lessee takes full responsibility for damage.
14) Lessee is responsible for keeping the equipment clean, in case of dirt or heavy rain, a cleaning fee may be charged by the Lessor. The Lessee is accountable for paying the cleaning fee within two weeks of the event date.
I (the Rentee) hereby waive, assume any risk, and take full responsibility and waive any claims of personal injury, death or damage to personal property associated with any and all services and equipment provided by Carnivals for Kids at Heart (Renter) or its subsidiaries. I understand that the activities are dangerous and involve a serious risk of injury, death and/or property damage. I have read this WAIVER AND RELEASE and fully understand its terms. I understand that I am giving up legal rights. I have signed this Agreement voluntarily and under my own free will.
For all other rental equipment, units must be returned in the same working condition as provided. Any items broken or lost is the rentees responsibility and will be charged for repairs and replacements accordingly.