In cases of heavy rain, snow, high winds, or low temperatures (lower than +5 degrees) we cannot set up any inflatables and most other equipment outside.
Please make sure that you have a temporary backup plan for your party.
Please contact the office (403-293-3294) a minimum of 48 hours prior to your event, if rain or severe weather could be a problem with your delivery!
At that time we will give you a specific time that any cancellation of your event date must be confirmed to ensure a CREDIT FOR another day on rental equipment rentals
Your 50% deposit will also be held for 6 months for your to reschedule your event day based on our product and delivery availability. If you have paid in Full- The same credit applies for 6 months!
.
Please note if no contact with our office is made prior to 48 hours before the scheduled arrival time the 50% deposit is forfeited and the remaining amount is due in full!
We DO NOT offer refunds due to scheduling and other logistics of our business!
If it rains, snows or there are high winds during the time you have our unit you will agree to turn off, unplug any powered items and ensure all rentals are safely stored and protected.
If the rain stops you may start it up again if you find everything is safe to do so.
**There are no Credits on entertainers/dealers/artists due to weather unless agreed to ahead of time by all three parties.
It is up to the rentee to contact us 48 hours prior, if no contact has been made and once the delivery team has left our warehouse all deposits and monies owing are forfeited.
Preplan your backup plan! This helps everyone:)